Refund policy

Thank you for shopping at RBCElectronics. We value your satisfaction and want to ensure that you have a positive shopping experience with us. This Refund Policy outlines our guidelines for refunding products purchased from our website.

Eligibility for Refunds
RBCElectronics offers refunds for products that meet the following criteria:

The product was purchased directly from RBCElectronics.
The request for a refund is made within the specified time frame, which is typically 30 days from the date of purchase.
The product is in its original condition, including all original packaging, accessories, and documentation.
The product is not a non-refundable or final sale item, such as software licenses, downloadable content, or customized products.
Refund Process
To initiate a refund, please follow these steps:

Contact our customer support team by email or phone to request a refund. Provide your order details and the reason for the refund request.
Our customer support team will guide you through the refund process and provide any necessary instructions.
If your refund request is approved, you will be provided with a return merchandise authorization (RMA) number and instructions on how to return the product.
Ensure that the product is securely packaged to prevent damage during transit. Include all original packaging, accessories, and documentation.
Ship the product back to RBCElectronics using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
Once we receive the returned product and verify its condition, we will process the refund to your original payment method within a reasonable timeframe.
Non-Refundable Items
Certain items are non-refundable and cannot be returned unless they are defective or damaged upon receipt. These items may include software licenses, downloadable content, personalized or customized products, and items marked as final sale. Please review the product description and terms carefully before making a purchase.

Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances and product availability.

Changes to the Refund Policy
RBCElectronics reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or need further clarification regarding our Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Exclusions and Limitations
Please note the following exclusions and limitations to our refund policy:

Shipping and handling fees: RBCElectronics does not refund shipping and handling fees unless the return is due to our error or a defective product.

Return shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Clearance or discounted items: Clearance or discounted items may be non-refundable or subject to different return policies. Please review the specific terms and conditions provided for each clearance or discounted item.

Refunds for promotional offers: If your purchase was eligible for a promotional offer, such as a bundled discount or free gift, the refund amount may be adjusted to account for the value of the promotion.

Refunds for Third-Party Products
RBCElectronics may sell products that are manufactured or supplied by third-party vendors. Refunds for these products are subject to the refund policy of the respective vendor. We will assist you in facilitating the return and refund process with the vendor to the best of our ability.

Customer Support and Assistance
Our dedicated customer support team is available to address any concerns or issues you may have regarding refunds or returns. Please contact us promptly, and we will guide you through the process and provide assistance as needed.

Compliance with Applicable Laws
Our refund policy is in compliance with applicable consumer protection laws and regulations. If any provision of this policy is found to be inconsistent with such laws, the applicable laws shall prevail.

Severability
If any provision of this refund policy is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in effect and be interpreted to the fullest extent possible.

Contact Information
If you have any questions, requests, or inquiries regarding our refund policy, please reach out to our customer support team using the contact information provided on our website.

We appreciate your cooperation and understanding in adhering to this refund policy. At RBCElectronics, we strive to provide exceptional service and ensure your satisfaction with our products.